Startup life

The case for Back Market

May 2019

We get it. It’s not easy to put your trust in a company that isn’t a household name yet, especially when it comes to electronics. After all, people rely heavily on their devices, and defects can take a while to manifest themselves. Beyond that, most folks are afraid of getting scammed.

While we try to reassure people with our 30 day money-back guarantee and 6 to 12 month warranties, we understand that some might not feel sure that we’ll be good to our word. We’d like to assuage your doubts by pointing out 3 things:

1. We’re accredited by the Better Business Bureau. That means an impartial third party has actually checked our legal documents and said that we are a real company that is alive and kicking, based in NY.


2. We’ve been awarded as one of Fast Company’s Most Innovative Companies of 2019. That’s right, we’re right up there in the number 2 spot. Not only are we legit, we are also an acclaimed and innovative company that operates in the US and across Europe. Far from a shady backyard operation.


3. We are transparent and as a show of good faith we’re happy to point you to our Google reviews beyond the reviews that we have on our website. We don’t have a perfect score but we hope our record demonstrates that we are learning, growing, and that we are truly working hard to do right by our customers.


While we’re looking forward to the day that you start hearing good things about us directly from your friends, for now we hope these three things are enough to convince you to give us a try and make your mind up for yourself. We promise we’ll do our best not to let you down.


Leave your comments here :)

Don't hesitate to drop a comment !